Overview

No one can be sure precisely when or where a loss may occur, but you can always expect prompt and knowledgeable claims response and service from QBE Malaysia. We strive to meet each customer’s unique needs, whenever and wherever a loss occurs.

While different claims management processes and forms may be required depending on the particular insurance product, certain fundamentals will always apply regardless of product type to ensure the most effective outcome is achieved.

The details provided below on this subject are for your general reference only. The actual claims process will be aligned with the specific terms, conditions and exclusions stipulated in the relevant insurance policy.

For queries, you may contact our QBE claims team at claims@qbe.com.my or approach your insurance agent or broker.

QBE Claims Philosophy

As an insurance company, we expect to pay claims. Our premiums reflect the degree of risk and the probability of a claim as well as the terms of cover provided. In general, the wider the cover provided, the higher the premium. All of which means that if your policy covers the exposure, we will pay a valid claim. That's why it is important for you to seek the advice of an insurance broker or agent and to read the particular policy’s wording to ensure the cover meets your expectations before you enter into your insurance contract.

How to Make a Claim

Claims Management Expertise

The QBE claims team provides claims management expertise in the areas of conventional and specialist insurance. We strive to deliver a range of consistent and professional claims services to our clients.

Our team has a wealth of experience in the local market and a solid knowledge of claims handling and processing. Our service will help you or your business get back to normal in the shortest possible time.

To make a claim, please click on the following indexes to quickly access the product specific claims instructions and information, as well as the forms that you need. You can also ask your insurance agent or broker for assistance.

All Risks Marine
Commercial Motor Personal Accident & Health
Contractor's All Risks Professional Liability
Fire Claims Private Motor
General Accident Trade Credit
General Liability Workmen's Compensation

What to do when faced with a loss – the Fundamental Principles
Always Notify Early
Length of Time to Settle

Claim Forms

Submitting Your Claim Form

All Risks Claims

This section provides information on the steps required and the documents needed for submission to the QBE claims team when you lodge claims in the area of All Risks Insurance.

For theft claims
For accident claims
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Commercial Motor

Property Damage Claim

This section provides information on the steps required and the documents needed for submission to the QBE claims team when you lodge claims for motor property damage claims. This is applicable to your own damage claim as well as to claims submitted by third-party vehicle owners against you.

Claims Process

The information/ documents required are as follows:

Injury Claim

This section provides information on the steps required and the documents needed for submission to the QBE claims team when you meet with an accident and cause personal injury to a third party:

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Contractor's All Risks Claims

Any unexpected loss or damage to the contract works, to your plant, machinery or equipment, or a mechanical failure or breakdown of your machinery can have a significant impact on your business. In the event of an engineering claim, please contact your insurance agent or broker or the QBE claims team to discuss the situation and enquire about the process and procedures.

For material damage claim
For Third-Party Liability claim
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Fire Claims

This section provides information on the steps required and the documents needed for submission to the QBE claims team when you lodge claims in the area of Commercial and Domestic Fire & Householder Insurance.

Building claim
Contents claim (Householder Claim)

For other kinds of claims under Packaged policies, please contact QBE Malaysia Claims team at claims@qbe.com.my, or advise your insurance agent or broker.

*Additional information may be required by QBE Malaysia for processing your claim

Stock claim

Note: If the above documents are burnt, Insured need to obtain duplicate/carbon copies from suppliers/creditors

Machinery claim
Consequential loss Claim
For this claim
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General Accident Claims

This section provides information on the steps required and the documents needed for submission to the QBE claims team when you lodge claims in the area of General Accident Insurance.

For the following classes:

Burglary, Fidelity, Golfers, Money, Plate Glass

Complete the Claim Form, duly stamped and signed by Company/Insured and submit the following information and documents:

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General Liability Claims

This section provides information on the steps required and the documents needed for submission to the QBE claims team when you lodge claims in the area of General Liability.

Public/Product Liability

The Public / Product Liability provides cover for the costs of:

Our QBE Liability Risks team is a group of highly knowledgeable and experienced professionals, who take pride in providing extremely high standards of claims management service to both insurance advisers and clients. They offer many years of experience in liability underwriting and claims management for local, regional and global companies.

If you have a liability insurance policy with QBE and believe that an incident may give rise to a claim under your policy, please contact your insurance adviser as soon as possible to discuss the situation and the next steps that you will need to take to report the claim.

Do not admit liability, rather refer all correspondence to us for our response. Also, you must complete the Claim Form, duly stamped and signed by Company/Insured and submit it along with the following documents:

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Marine Claims

This section provides information on the steps required and the documents needed when you submit a claim to QBE Malaysia in the area of Marine Insurance.

Claims Process

Please contact or notify QBE claims team and/or the settling agent named in the policy immediately. You will be guided on all the initial steps to be taken.

The information and documents required are as follows for the following type of Marine claims:

Cargo Claims
Hull Claims
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Personal Accident and Health Claims

This section provides information on the steps required and the documents needed for submission to the QBE claims team when you lodge claims in the area of Personal Accident and Health Insurance.

For this claim
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Private Motor Claims

Property Damage Claim

This section provides information on the steps required and the documents needed for submission to the QBE claims team when you lodge claims for motor property damage claims. This is applicable to your own damage claim as well as to claims submitted by third-party vehicle owners against you:

Claims Process

The information and documents required are as follows:

Injury Claim

This section provides information on the steps required and the documents needed for submission to the QBE Malaysia claims team when you meet with an accident and cause personal injury to a third party:

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Professional Liability Claims

This section provides information on the steps required and the documents needed for submission to the QBE claims team when you lodge claims in the area of Specialist Risk Insurance.

As the legal and regulatory environments place increased levels of compliance on organisations today, the risks in this area keep getting more complex and now cover more countries. This can result in increased liability risks and exposures, both in terms of size and number.

The ability of your policy to respond to such financial exposure is important. Equally as important is the specialist expertise that will be applied to managing your claim locally, regionally and internationally.

The evolving litigious nature of the business world today also means claims are becoming more complex, leading to an escalation of defence costs.

The Professional Liability policy will cover the for the costs (incurred with QBE's consent) of:

Claims Process

It is vital that you do not admit liability prior to our written consent but refer all correspondence to us for our response. QBE claims team will discuss the situation with you and the next steps you will need to report the claim.

For this claim
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Trade Credit Claims

For Trade Credit Claims, please contact QBE claims team when you lodge claims in the area of specific to Trade Credit & Surety Insurance.

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Workmen's Compensation Claims

For this claim
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Claims Team

Who to Call
Claims Manager Sunther Kuppan Tel: +60 3 7861 8779 sunther@qbe.com.my
Non Motor Claims Terence Chu Tel: +60 3 7861 8662 terencechu@qbe.com.my
Accident & Health Claims Arvinraj Ramasamy Tel: +60 3 7861 8659 arvinraj@qbe.com.my
Coinsurance & Reinsurance Claims Celine Teoh Tel: +60 3 7861 8623 celinetoh@qbe.com.my
Broking & Marine (Branches) Claims Vignesuwaran Ramachandran Tel: +60 3 7861 8660 vig@qbe.com.my
SKL Agency & Property (Branches) Claims Justin Joseph Tel: +60 3 7861 8708 justinj@qbe.com.my
ACP, WC & General Accident (Branches) Claims Uma Harikrishnan          Tel: +60 3 7861 8753 uma@qbe.com.my
Motor & Liability Claims Jaspal Singh Tel: +60 3 7861 8713 jaspals@qbe.com.my
Motor – OD, Windscreen & Theft Claims Alan Sze Tel: +60 3 7861 8720 alansze@qbe.com.my
Motor – Third Party Property Damage Claims Mohd Nor bin Ismail Tel: +60 3 7861 8721 mohdnor@qbe.com.my
Motor Third Party Bodily Injury Claims & Non Motor Liability Claims Norzuarah Mamat Tel: +60 3 7861 8636 norzuarah@qbe.com.my

Claims Department facsimile number: +60 3 78770485
Email address: claims@qbe.com.my

You can submit the completed forms and supporting documents to us via your agents/panel workshop/brokers. Or you may also submit the documents directly to us.