Note for Claimants
Please note that in the event you are not satisfied with our decision in respect of the claims settlement, you may refer the matter to the Financial Mediation Bureau.
The Financial Mediation Bureau (FMB) is an independent body set up to help settle disputes between you and your financial services providers who are its members.
The FMB provides you with free, fast, convenient and efficient avenue to refer your disputes for resolution as an alternative to the courts.
For more information on the FMB, kindly visit their website at www.fmb.org.my.