How to Make a Claim
PrintIncrease text sizeDecrease text size

How to Make a Claim

Claims Management Expertise

The QBE Claims Team in Malaysia provides claims management expertise in the areas of conventional and specialist insurance, specifically:

  • Specialist Risks
  • Non-Motor Risks
  • Motor Risks

The team has a wealth of experience in the local market and a solid knowledge of claims handling and processing. Our service can help you or your business get back to normal in the shortest possible time.
To make a claim, please click on the claim forms link above to quickly access the forms you need, or ask your insurance adviser for assistance.


What to Do When Faced With a Loss

FUNDAMENTAL PRINCIPLES

Although different claims management processes apply, depending on the area of risk, there are some fundamentals that always apply to help ensure the most effective outcome. These fundamentals include:

  • Early notification to QBEM, as your insurance provider. Simply download our claim form from this site and submit. 
  • Early notification to your insurance broker or agent, as your insurance adviser.
  • Complete all required sections of your claim form and supply all required information and supporting documents when lodging your claim with QBEM Claims Services team or your insurance agent or broker. 
  • Keep a copy of your claim form and associated information.
Notify Early
  • It is mandatory that in the event a claim arising under a policy, the insured shall notify QBEM immediately and provide written notice to QBEM stating full particulars of the claim.
  • Early action can significantly shorten the claims management process, and hence the time taken to settle your claim.
Length of Time to Settle
  • The length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity.
  • You will be relieved to know that QBEM claims management specialists will help you throughout the process.


Claim Forms

  • To register your claim, fill out the relevant claim forms and send to our claims department directly (Claims contact details can be found on the Contact Us page), or through your insurance broker or agent.
  • We will then contact you by phone or mail to advise the next steps, either directly or through your insurance adviser.
  • Make sure to keep your insurance adviser fully informed of any developments. Their role includes guiding you through the claims process to ensure the best possible outcome.
  • For any Motor Claims, please contact QBE Approved Repairers or QBE Claims Department at 03-78618400 to obtain the serialized Motor Claim form.
 

Go to top